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  • LANCOM R&S® Unified Firewall with Firmware as of version 10.9
  • Web browser for configuring the Unified Firewall.

    The following browsers are supported:
    • Google Chrome
    • Chromium
    • Mozilla Firefox

Procedure:

1. ) If you do not already have oneavailable, open a support requestwith at LANCOM Support so that you can obtain receive a ticket number.

2a. In addition to Enter a detailed description of informing the LANCOM Support about your problem , and tell LANCOM Support us that you would like to send us debug data from your Unified Firewall.

or

2b. As part of the support request, LANCOM Support informs you in the support request will inform you that debug data from your Unified Firewall is required for analysis.

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  • The ticket number of your support request. Enter the digits into the field after the expression LCSUP-.
  • A 32-character upload password.
Info

The transmitted data is encrypted with the upload password to ensure secure data transmission.

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