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Description:

This article describes, how support access can be granted in the LMC and revoked again.

Support access can only be granted in the Public LMC (cloud.lancom.de).

Please enter the Project ID of your LMC project when creating a support case in the support portal. You can find the Project ID in the LMC menu Management.

LANCOM Support Knowledge Base EN > Granting support access in the LMC > LMC-Project-ID-CLD-EN.png

Requirements:

Your own project in the LMC
Granting support access is only possible as a Project Administrator

Procedure:

1) Granting support access in the LMC:

1.1) Click on Help in the LMC.

Opening the Help menu in the LMC

1.2) Under Support access click on Grant support access.

Opening the menu Grant suppot access

1.3) Modify the following parameters and click Grant access:

Select the Access duration. For most support cases, LANCOM Systems recommends a duration of one month. After the Access duration is over, support access is deactivated automatically.
Activate the checkbox I confirm that LANCOM Support has already been contacted via the support portal.

Setting access duration and confirming support access

2) Revoking support access in the LMC:

If support access isn't necessary anymore, the access can also be revoked before the automatic deactivation.

2.1) Under Support access click on Revoke support access.

Opening the menu Revoke support access in the Help menu

2.2) Activate the checkbox I acknowledge, that by revoking support access, the LANCOM Support will no longer be able to access this project on my behalf.

Click on Revoke access afterwards.

Revoking support access

Thank you for your feedback! You can also send us constructive suggestions for improving our knowledge base or ideas for new articles by email to knoweldgebase@lancom.de.