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- Firmware version of the affected access point
- Description of the scenario as well as the observed behavior
- MAC address of the affected Wi-Fi client
- Trace of the access Points as well the CLI output as a text file
- Support Information of the access point (in WEBconfig under Diagnosis → Support Information)
- Configuration backup of the access point (standalone access point, LMC scenario and WLAN-Controller scenario) and the WLAN-Controller (WLAN-Controller scenario only):
- Configuration backup of the access point: Creating a configuration backup of an LCOS LX access point
- Configuration backup of the WLAN-Controller: Generating a support configuration file with the LANtracer (LCOS)