Information:
If you have upgraded to Windows 8.1, without having previously completed the steps, which are described in the following Knowledge Base document  , you must do the following:
1) Use the Profile settings backup in the Configuration menu of the LANCOM Advanced VPN Client (see the instructions at the end of this document).
2) Copy all backup files to an external data medium, so that they can be recovered in the event of loss.
3) Uninstall the LANCOM Advanced VPN Client.
4) Download the LANCOM Advanced VPN Client version 3.04 RU1 from the LANCOM Web site (download).
5) Install the LANCOM Advanced VPN Client version 3.04.
6) Using the LANCOM Advanced VPN Client, import the profiles backed up in step (1).
Backing up the profile settings:
1) Open you the menu Configuration -> Profile settings backup -> Create.
2) Confirm the subsequent message with Yes.
Information:
The backed-up profile settings are stored to the file
NCPPHONE.SAV in the installation directory of the LANCOM Advanced VPN Client. To restore the profile settings, select the menu item
Configuration -> Profile settings backup-> Restore .
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