Description:
This article describes, how support access can be granted in the LMC and revoked again.
Support access can only be granted in the Public LMC (cloud.lancom.de).
Requirements:
- Your own project in the LMC
- Granting support access is only possible as a Project Administrator
Procedure:
1) Granting support access in the LMC:
1.1) Click on Help in the LMC.
1.2) Under Support access click on Grant support access.
1.3) Modify the following parameters and click Grant access:
- Select the Access duration. For most support cases, LANCOM Systems recommends a duration of one month. After the Access duration is over, support access is deactivated automatically.
- Activate the checkbox I confirm that LANCOM Support has already been contacted via the support portal.
2) Revoking support access in the LMC:
If support access isn't necessary anymore, the access can also be revoked before the automatic deactivation.
2.1) Under Support access click on Revoke support access.
2.2) Activate the checkbox I acknowledge, that by revoking support access, the LANCOM Support will no longer be able to access this project on my behalf.
Click on Revoke access afterwards.
